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Orders that receive free shipping due to the Free Ship Promotion, may get charged for shipping if customer returns any portion (or entire order) of the purchase which causes amount to fall below required Free Ship amount.
Delivery times may vary. Products are shipped from different areas. Please allow 1 to 2 weeks for most orders. Hair Accessory items are hand made and require 4 to 6 weeks for delivery. Please allow a minimum of 2 weeks delivery for Hair Accessory Rush Orders. ALL RUSH ORDERS will incur additional shipping and handling fee of $20.00 as noted in product description. Personalized or Monogram orders allow 4 to 6 weeks for delivery. Most personalized products are not eligible for rush orders. All personalized or engraved products are not returnable. It is important to provide your email address and/or phone number so you can be reached if we have a question about your order.
All “Bouquet Jewels” products with Swarovski crystals and rhinestones are made to order. These products are non returnable and non refundable. You MUST notify us within 24 hours if there is a problem with any “Bouquet Jewels” products.
Some Products are custom made and require more delivery time and will be noted with the product information
In the event your order needs to be changed or cancelled, you must CALL us by 9:00 am the following business day, Pacific Standard Time. ALL packages that are refused at delivery will incur the original shipping charge, in addition to a $20.00 RETURN PROCESSING FEE.
Alaska, Hawaii and Canada Shipping is available. Please call us to get price quote and delivery time.
Some items have special shipping restrictions they are noted with each item. If you have any questions about restrictions, please contact us by phone or e-mail with
Due to delivery zones and weights of products, large quantity or heavy products such as wedding place cards, wedding favors, bubbles or kitchen ware may require adjusted freight charges that will be assessed at time of shipping. For exact quote on shipping or any questions, please contact us by phone or e-mail. You will be contacted to confirm additional charges. AT NO TIME will additional charges be applied without your knowledge or approval.
RETURN POLICY
If for any reason you are not completely satisfied with your purchase, you may return it for a refund. We must be notified within 24 hours of receipt of any damaged or defective merchandise. Returns can be made on any undamaged product within 30 days of the original purchase date. A 20% restocking fee will be assessed on all returned items. Call or email customer service for a return authorization number. (Shipping charges are not refundable) NO RETURNS will be accepted without prior approval and a return authorization number. Returns must be received in original packaging and in perfect condition or credit will not be issued. We suggest you INSURE RETURN PACKAGE, since we are not responsible for items broken in shipment. If items are broken, NO refund will be given.
RETURN POLICY FOR PERSONALIZED ITEMS
No return on engraved, personalized or monogram merchandise. Damaged items must be reported within 24 hours of receipt via fax to 619-528-1980. No cancellation on custom orders.
NO RETURNS will be accepted after the wedding date..
NON-RETURNABLE ITEMS
1. Bouquet Jewels products with Swarovski Crystals and Rhinestones.
2. Personalized, engraved or monogram Items
3. Disposable Cameras
4. Headpieces/veils (Federal Health)
5. Combs/Tiaras (Federal Health)
6. Candles (need special packaging and shipping)
BACKORDERED ITEMS
Occasionally, an item may be backordered and will not be available for shipping within the normal time listed for that product. If this is the case, we contact you, provide you with an estimate of availability for the backordered item, and ask you how you wish us to fulfill your order.
OUT OF STOCK ITEMS
We do our best to keep products current. Should you order an item that we determine is out of stock, we will contact you to select another item or we will refund the amount of order. If an item is out of stock, resulting in the order not meeting the minimum for Free Shipping, you must select another item to meet the purchase requirement. Free Shipping is not applicable to any order less than $130.00, even if reason is because an item is not in stock.
CANDLE ORDERS DURING HOT WEATHER
Candles can melt if exposed to hot summer weather. During the warm weather months of April to October, there will be an additional $12.00 charge on your total for all candles purchased. Candles must be shipped by air during these months to prevent melting.
Please call us if you have any shipping questions or want to inquire on the availability of an item.
CONTACT US at: customerservice@myweddingaccessories.com.
We also welcome any suggestions you may have on how we can better serve you. We answer all emails but can not control your SPAM BLOCKING.
ORDER CONFIRMATION
After you submit your order, you should receive an email confirmation of your order within 2 business days or less. If you do not receive an email confirmation within this time, then it is likely that the provided email address was incorrect or we simply did not receive your order. It is also possible that email filtering software may have blocked the confirmation email from being received. If you do not receive an email confirmation of your order, please feel free to contact us to check on the status of your order.
TERMS OF USE POLICY
How we protect your privacy. The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.
We want you to feel completely secure when ordering from My Wedding Accessories. We use technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.
DEFECTIVE OR DAMAGED PRODUCTS
We fully guarantee all of our products to be free from factory defects. If a product is found to be defective, or has been damaged in shipping, we will refund or exchange item providing you follow the “RETURN POLICY”.
EXCHANGES
We will gladly exchange any product you purchase that does not meet your satisfaction for any product from our collection. If the product you choose as a replacement carries a lower price, we will refund the difference. You are responsible for Return Shipping and Handling. To exchange any of our products, follow the instructions listed in RETURN POLICY.
NEW CUSTOMER
How to Create an Account.
How to Create a Bridal Gift Registry
Accessing The Bridal Gift Registry
CATALOG REQUESTS
We are unable to publish a catalog of our products. In an effort to reduce our costs and pass the savings on to our customers we only display our products on our web site.
LINKS TO THIRD PARTY SITES
Our web site may contain links to web sites operated and maintained by third parties over which we have no control. Privacy policies on such linked sites may vary from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
| STANDARD SHIPPING RATES |
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| Order Total |
Shipping Rate |
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| $ 0 to $15.00 |
$8.00 |
| $15.01 to $30.00 |
$10.00 |
| $30.01 to $45.00 |
$12.00 |
| $45.01 to $60.00 |
$14.00 |
| $60.01 to $ 75.00 |
$16.00 |
| $75.01 to$ 90.00 |
$18.00 |
| $90.01 to $110.00 |
$22.00 |
| $110.01 to $130.00 |
$25.00 |
| $130.01 to $1,000.00 |
FREE |
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RUSH SHIPPING RATES
Rush delivery is available for most products. Please contact us for a quote if you need rush delivery.
Thank you! We appreciate your business!
My Wedding Accessories
customerservice@myweddingaccessories.com
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